|Order Policy & FAQ's
|How do I place an order?
|How long does an order take?
|Most orders are accepted and painted on a first come, first serve basis and will ship according
to my Shipping Schedule. The following exceptions apply...
Family and Birth Announcement Framed Prints - Ship in 1-2 weeks
Holiday Ornaments - Ship in 1-2 weeks
Express It! Signature Plate Kits - Ship in 1-5 business days
I will personally hand paint your order and ship it to you as quickly as possible. My order
times do vary throughout the year with the amount of business I receive, therefore, I always
recommend that you order early, especially during the holidays. All orders will be assigned
an estimated shipping date once I receive your order with payment. Shipping dates are posted
on my site and I update them daily. Please know that I do my best to get your order done
and shipped as soon as possible. *Please allow 2-7 business days for delivery on all orders.*
|If I need an order sooner than your dates posted, do you do Rush orders?
|I am happy to accept rush orders when it is possible for me to do. A rush order fee or rush
shipping costs may apply, contact me for details and pricing.
|What forms of payment do you accept?
|Credit Cards, e-checks and debit cards, (Master Card, Visa, Discover and American Express)
all through PayPal. If you prefer to pay by check, contact me by email at
|Is it safe to pay online by credit card?
|All payments are processed through PayPal, a secure payment site. If you are uncomfortable
using the online payment service, you may pay by check, contact me by email at
|Tracking your order...I will provide you with a tracking number for your shipment once I ship
your order. Please note, once your order has been shipped, tracking of your order becomes
your responsibility. Please understand that I am not responsible for the delivery time once the
package has been released to the shipping company. If a timely delivery must be guaranteed,
Express shipping is available at customers expense. Please contact me if I can be of any help
tracking your order. Prices are subject to change without notice.
|Can I select the colors for my plate?
|Yes, absolutely! Each plate is hand painted just for you, so you can choose the colors. You may
access my color chart to view the colors I have available. For questions on colors,
please contact me before you order, I am happy to help you.
*Please note that the colors you see on your computer may not be a true representation of the
actual colors. If you have concerns with matching colors, please let me know when placing your
order and I will do my best to guide you in selecting the best color choice. I cannot guarantee
that any colors will be an exact color match.
|Can I select the text for my plate?
|Yes, absolutely! In most cases you are welcome to decide what text you want and where you want
it. You can even choose the font for your text from my variety of text styles, some exceptions
apply. Additional text may be added to the plate or platter, when possible, for an additional fee.
|Are the plates and platters food safe?
|Yes,they are food safe and dishwasher safe, however, I do recommend hand washing.
|Order Policy and Order Confirmation:
|As all orders are hand painted and created just for you with your information, orders are not refundable
or exchangeable. Please double check your order info and verify that all spelling and dates are correct
before you submit your order. It is your responsibility to provide me with the correct info for your
order. When I receive your order, I will send you a confirmation email, including the order details. You
will have the opportunity to review the order at this time and if you need to make any corrections, you
may email me changes. *All corrections must be submitted within 24 hours for standard orders and
the same day for rush orders.
If you would like to make corrections to your order after 24 hours, please feel free to contact me.
Corrections may be made only if work on your order has not been started. If I notice that something
appears to be misspelled, I will try to contact you, but ultimately I will paint the order exactly as you
enter the info. In the event I make a mistake on your order, I will send a replacement as soon as possible.
|Policy on ceramic markers for Signature platters- In the event a marker does not work properly
or fails to work during it’s use, Little Miss Arty Pants, Tina Rosel, is not responsible for any refunds
or compensation other than a replacement for the defective marker itself. Sorry, No refunds will be
issued for Signature Platters. It was recommended on this site at the time of purchase, that multiple
markers be purchased as backups in case any unforeseen marker problems should arise.
|*Please note, due to the nature of handmade and hand painted pottery, there may be small
"imperfections" on the finished pottery. This is what makes each hand crafted item unique and
should not be viewed as a defect.
|What if my order arrives damaged?
|Every precaution is taken to insure a safe delivery of your order. However, in the event your order
arrives damaged, you must save all packaging materials (so you can file a shipping claim) and
contact me immediately or within 48 hours. A replacement will be sent as soon as possible and once
a claim from the shipping company is approved.
|What process do you use to create the plates?
|Every plate, platter, plaque and ornament is hand painted using lead free paints. No decals or other
processes are used. Once the plate is painted it is glazed (lead free) and fired in a kiln. The glazing
and firing processes make the plates food safe. All work is done by hand and created with care.
When complete, you will have a one-of-a-kind piece of pottery.
|How do the Signature Plates and Platters work? Can I just buy any type of marker, like a
Sharpie marker, for signing my plate?
|Signature Platters are just like a traditional paper guest book only they are ceramic. After guests have
signed your platter with a ceramic marker, let the ink dry for a minimum of 24 hours and then bake the
platter in your home oven. Choose from an assortment of ceramic marker colors for your guests to
sign your platter with. After baking, the signatures will be permanent! They are dishwasher safe
however, hand washing is recommended. Instructions are included with purchase. Guests can sign
on the front and the back of the platter. As ceramic markers are lost your signature platter instructions
email me at email@example.com
|Can I make changes to a design or request to order something custom designed?
|In most cases you may request to make changes to one of my designs, but there may be an additional
fee. If you would like to request changes to one of my existing designs, PLEASE CONTACT ME
BEFORE you submit the order online so that we can discuss the design and pricing. You may email
me at... TinaRosel@LittleMissArtyPants.com
|I try to do custom orders whenever possible, but as they are very time consuming, I am not always able
to do them when I am busy. You should also allow extra time if requesting a custom order as this will
require more of my time.
|I respect your privacy and value your business. Any information you provide me will only be used to
process your order. I will not share or sell your info to anyone or any other business.
|Orders can be placed online by selecting the order form for the design you would like to
order. If you would like to order something custom (a new design), or you want to change
or add something to an order and it is not listed for that design, contact me prior to ordering
as additional fee's may apply.
|The ceramic markers I sell are not a typical marker. They are made to be used on ceramics and need
to be baked on in your home oven to make them permanent. Using Sharpie or other markers is not
|How much is Shipping? Do you ship outside the US? How long will it take?
|Most shipping costs are listed on the order form and are calculated on actual shipping costs from
FedEx and USPS, plus the cost to package your order safely.
Due to an increase in shipping costs from FedEx and USPS, I had to increase my shipping
prices. I am sorry if the cost seems high, but I am not charging extra for shipping, I am
charging what it costs to ship your order to you... I am happy to refund you any overages in
shipping costs should it cost me less to ship to you than estimated.
Orders are shipped FedEx Ground or USPS Priority Mail, no signature required...(The package
will be left at the door in the event no one is home). Please allow 2-7 business days for delivery
from the date your order is shipped. Express shipping options are available at the customers
expense, contact me for pricing. Ornament orders are shipped USPS Priority Mail.
Orders are shipped inside the United States only, I do not ship to addresses outside the United
States. For orders going to Alaska and Hawaii, you will need to contact me for shipping costs.
|All designs and images posted on this website are my property and are not available for reproduction,
personal use or distribution without my written permission. For use of any of my material, please
|Thank you for visiting! Have a Happy Day!